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CAP — INATTENTION TO DETAILS
Sample Corrective Action Plan
Concisely describe what needs improvement, why, and the consequences of failure to improve.
You left me three telephone messages this week with incorrect call back numbers. When I returned the calls, I was embarrassed to find that they were wrong. I then had to take time to track down the proper numbers.
Messages containing errors are not acceptable due to the extra time required to return calls and the negative image it creates for our unit.
Failure to correct this problem may lead to disciplinary action up to and including dismissal. |
Describe how successful improvement will be measured. Refer to the specific results expectations or behavioral expectations in question.
I will notify you if a message in incorrect. I will expect no errors over the next week. |
Action steps employee will take and target dates.
When taking a message, you will repeat back to the caller the name and number you have written down in order to confirm the information. You will begin following this practice immediately. |
Resources and support to be provided.
Follow up. State when the supervisor will meet again with the employee to check on progress.
[Date, one week from current date] |
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