The growth and development of people is the highest calling of leadership; Harvey S. Firestone
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Metrics -- What you measure is what employees will do, and metrics will tell you how well it was done.

Monitor and Evaluate Knowledge Transfer (KT) Plans

Assess — Review and evaluate the success of your plan.

Once a KT plan has been implemented, it must be monitored and evaluated on an on-going basis. This integrates the program into standard organizational procedure and keeps the plans current. This is important because attrition and retirement analytics should be updated annually and added to the current retention information to identify any new critical risk areas.

Metrics

Management needs to be able to measure the success of individual KT projects, and their impact on achieving organizational goals. In measuring the effectiveness of KT, focus on two aspects: (1) Has there has been a transfer of knowledge that has meaning and value to the unit/organization? and (2) Has the most effective KT Option Model been used in this situation?

Extensive research by the George Washington University School of Business, Establishing and Structuring Criteria for Measuring Knowledge Management Efforts , revealed that the top five most favored criteria for assessing the success of a knowledge management program are:

  • Enhanced collaboration within the organization
  • Improved communication
  • Improved employee skills
  • Improved productivity
  • Better decision-making

Establishing effective measure standards requires a clear understanding of their definition and purpose. The relevant data sources should be identified and a reporting procedure to gather that data on a regular basis should be developed. This process should be monitored for continued accuracy and relevancy of the data for the business needs of the organization.

Below is a list of possible KT Performance Metrics with their measure formulas to help ensure that the Knowledge Transfer plans and models implemented are successful. They were adapted from the CLC's The Metric Standard: Establishing Standards for 200 Core Human Capital Measures. These have been divided into "process analytics" and "reporting analytics." Modify this list to fit your organization or create other organization-specific measures.

List of Works Cited in the Companion Guide to the Knowledge Transfer Models

Books & Other Non-Periodical Publications:

  • DeLong, David W. Lost Knowledge: Confronting The Threat of an Aging Workforce . New York : Oxford University Press, 2004.
  • Hampden-Turner, Charles. Charting the Corporate Mind . New York : Free Press, 1990.

Internet Sources: